Shipping Policy

At YOU‑CULT, we aim to deliver your order quickly, securely, and reliably. Please review our shipping guidelines below.

---

1. Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• You will receive an order confirmation email followed by a shipping confirmation email with tracking details once your order has been dispatched.

---

2. Shipping Times

• Standard Shipping: 8–15 business days (varies by destination).

• Delivery times are estimates and may be affected by holidays, customs clearance, or courier delays.

• In some cases, shipping may take longer depending on local postal services.

---

3. Shipping Costs

• Shipping fees are calculated at checkout based on your delivery location, order size, and weight.

• Unless a free shipping promotion applies, standard shipping charges will apply.

• Any free shipping offers will be clearly advertised on our website or during checkout.

---

4. Tracking Your Order

• Once your order is shipped, a tracking number will be sent to your email.

• You can use this tracking number to follow your package until it arrives at your doorstep.

---

5. Customs & Duties (International Orders)

• Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

• YOU‑CULT is not responsible for delays or additional charges caused by customs or local authorities.

---

6. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of delivery at you.cult.shop@gmail.com.

• We will investigate the issue with the carrier and arrange a replacement or refund where appropriate.

---

7. Customer Support

• For any shipping-related questions or concerns, please reach out to us:
  📧 Email: you.cult.shop@gmail.com
  🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)